Do work that matters
At Highland Health Solutions, we don't just sell plans — we guide people through one of the most important decisions of their lives. Our agents help individuals and families under 65 find the right private health coverage, bringing clarity, confidence, and lifelong support to every call.
We're an insurance organization with a simple mission: empower clients with honest guidance, and give our agents everything they need to build a serious career. If you're driven by purpose, growth, and real human impact, this is the place for you.
Why work with us
We run on a simple promise to our agents: we bring the opportunities, you bring the expertise. No prospecting, no chasing leads — just qualified conversations and the support to close them.
100% inbound, zero prospecting
Every call is someone who reached out to us. No cold calling, no door-knocking, no lead generation — just people actively looking for coverage.
Real back-office support
A dedicated management team helps you service clients, and a full-scale customer service and retention department keeps your book healthy so you keep earning through continued business instead of starting over every renewal.
We cover the marketing
100% of marketing costs are paid by the agency. You invest your skill; we invest the dollars to keep your phone ringing.
Bonuses on top of commission
Daily and weekly production bonuses, plus weekly and monthly compliance and service bonuses rewarding both your sales and the quality of your work.
More ways to earn
Beyond your core product line, you'll have ancillary products to cross-sell — turning one conversation into multiple solutions and a bigger paycheck.
We invest in you
100% company-paid certifications, continuing education, and modern tools — fully covered.
Our open roles
We're hiring licensed agents. Find the role that fits your license and goals below.
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Location: Boca Raton, FL — In-Office
Office Hours: Monday–Friday, 9:30 AM – 6:00 PM
Compensation: $75,000 – $125,000+ /year (Commission + Bonuses)
Type: Independent Contractor (1099)
Inbound Calls Only. Help individuals under 65 make informed healthcare decisions. You'll handle 100% inbound calls from people actively seeking information about their healthcare options. No cold calling. No door-to-door. No prospecting. 100% of marketing cost is paid by the agency.
What You'll Do
• Answer inbound calls from individuals interested in healthcare coverage options
• Educate prospects on healthcare plans and benefits
• Conduct needs-based consultations and enroll eligible individuals
• Provide outstanding customer service throughout the enrollment process
• Follow all compliance guidelines
• Maintain accurate client records and documentation
• Work closely with team leadership to hit individual and team goals
Required
• Active home-state Health Insurance License
• Strong communication and listening skills
• Professional phone presence
•Self-motivated and goal-oriented
Preferred
• Private healthcare sales experience
• Commission-based sales experience
• Call center or inbound sales experience
• Bilingual candidates encouraged to apply
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Location: Boca Raton, FL — In-Office
Office Hours: Monday–Friday, 9:30 AM – 6:00 PM
Compensation: $60,000 – $80,000+ /year (Commission + Bonuses)
Type: Independent Contractor (1099)
Position Summary
We are seeking a friendly, professional, and detail-oriented Customer Service Representative to provide in-office support to clients before and after enrollment. The ideal candidate is compassionate, organized, and committed to delivering outstanding customer service while maintaining compliance with all applicable regulations.
Responsibilities
• Contact newly enrolled members to welcome them, confirm satisfaction with their enrollment experience, and answer questions regarding their new coverage
• Ensure members have received and understand important enrollment materials, plan information, ID cards, and any additional resources needed for a smooth start with their new plan
• Identify member concerns and coordinate with licensed sales agents, carriers, or management to resolve issues promptly
• Answer inbound calls from the main office line and provide courteous, professional assistance
• Schedule appointments for prospective and existing clients with licensed sales agents
• Accurately document all customer interactions, follow-up activities, and service requests within the company's CRM system
• Maintain confidentiality of member information and ensure compliance with HIPAA and company policies
Qualifications
• Minimum of 1–2 years of customer service or call center experience, preferably within the health insurance industry
• Excellent verbal and written communication skills with a professional and empathetic phone presence
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
• Proficiency with CRM systems, Microsoft Office, and standard office technology
Ready to Climb Higher With Us?
Tell us which role you're applying for and what drives you. Attach your résumé and confirm your active license — we'll be in touch!